Key Lead

Key Lead

Job Summary of Key Lead

The Key Lead is responsible for delivering an exceptional in-store customer experience by supervising daily floor operations and guiding Brand Representatives and Stock Associates. This role plays a key part in driving store performance by ensuring consistent execution of brand standards and supporting sales goals. This is a part-time position requiring weekend availability and flexibility during peak seasons.

Job Duties and Responsibilities of Key Lead

• Serve as Floor Supervisor, providing direction and coaching to team members
• Deliver excellent customer service and maintain a customer-first store environment
• Support daily store operations, including opening and closing routines
• Maintain strong product knowledge and ensure alignment with brand vision
• Operate Point of Sale systems efficiently and accurately
• Contribute to loss prevention and asset protection practices
• Ensure visual merchandising standards are consistently met
• Demonstrate understanding of store performance metrics and contribute to achieving sales targets

Qualifications and Experience of Key Lead

• High school diploma or GED preferred
• Minimum of 1 year retail experience preferred
• Excellent communication and interpersonal skills
• Strong customer focus and ability to engage with diverse clientele
• Adaptability, stress tolerance, and ability to multitask in a fast-paced environment
• Passion for fashion trends and styling
• Familiarity with omni-channel services is a plus
• Commitment to promoting diversity and inclusion

Benefits of Key Lead

• Starting pay of $18.15 per hour
• Quarterly sales incentive bonus
• Merchandise discount across all A&F Co. brands
• Flexible scheduling
• Training and development programs
• Opportunities for career advancement
• Eligible to become a brand affiliate
• Inclusive and supportive team environment

About Company

Abercrombie & Fitch Co. is a global omnichannel retailer operating a family of lifestyle brands including Abercrombie & Fitch, abercrombie kids, Hollister, YPB, and Gilly Hicks. The company offers apparel and accessories that deliver comfort and quality for customers across North America, Europe, Asia, and the Middle East. With over 750 stores and growing e-commerce platforms, A&F Co. fosters an inclusive and dynamic culture. The company is committed to offering flexible benefits, paid time off, and community engagement programs to support its employees globally.