Billing Customer Support Specialist

About the Role
The Town of Castle Rock's future depends on the choices we make today. Join a team that values teamwork, cooperation, and quality communication while providing exceptional public service.

Responsibilities
- Analyzes and responds to customer inquiries related to water bills, including usage trends, rate application, water budget allocations, service transfers, and account changes
- Provides front-line and secondary customer service support for walk-in customers, telephone inquiries, and payment processing, with an emphasis on billing accuracy and account resolution
- Processes daily payment activities, including balancing the cash drawer, creating and applying payment batches, processing ACH files, and resolving payment discrepancies
- Initiates and processes Release Meter Requests (RMRs); establishes new customer accounts; verifies, analyzes, and updates account data; and assigns appropriate rate categories based on established criteria
- Manages and analyzes the Average Winter Monthly Consumption (AWMC) audit report for new accounts to ensure accurate water budget allocations
- Prepares and processes final bills for customer move-outs by analyzing meter reads, validating account activity, updating customer portals, and generating accurate final bills

Requirements
- High School Diploma or GED equivalent. an Associate's degree in accounting, finance, business administration or a closely related field is preferred
- One to three (1-3) years of experience in utility billing, customer service, customer billing, accounts receivable, financial services, or a related administrative/accounting support role; or an equivalent combination of education, training, and experience

Benefits
- The opportunity to make a difference in our community
- Career Advancement Programs
- Employee well-being program
- Competitive total compensation with an excellent benefits package
- Free membership to the MAC or Recreation Center